Snowgoose - Privacy Policy

1. Introduction

Snowgoose ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Snowgoose SaaS application (the "Service"). By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information from and about you:

• Account Information: When you create an account, we collect information such as your name, email address, and password.
• Subscription and Billing Information: If you subscribe to a paid plan, we collect payment information, such as your credit card details and billing address. This information is typically processed by third-party payment processors.
• Usage Data: We collect information about how you use the Service, including your interactions with the AI Models (prompts and outputs), your use of the "Persona" system, your selected "Output Formats," and other features of the Service.
• Technical Information: We may collect technical information about your device and browser, including your IP address, operating system, browser type, and device identifiers.
• Communications: If you contact us for support or other inquiries, we may collect and retain your communications and our responses.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activities on our website and within the Service. This helps us to improve the Service and personalize your experience.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To Provide and Maintain the Service: To operate the Service, process your subscription, and provide you with access to the features you use.
• To Personalize Your Experience: To tailor the Service to your preferences, such as by remembering your saved personas and output format preferences.
• To Improve the Service: To analyze usage patterns and feedback to understand how users interact with the Service and to identify areas for improvement.
• To Communicate with You: To respond to your inquiries, provide customer support, and send you important notices and updates about the Service.
• For Billing and Payment Processing: To process your subscription payments and manage your account.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our Service.
• For Legal Compliance: To comply with applicable laws and regulations.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Third-Party AI Model Providers: When you interact with AI Models through our Service, your prompts and inputs are shared with the respective third-party providers to generate the output. These providers have their own privacy policies that govern their use of your information.
• Service Providers: We may share your information with third-party service providers who assist us with various functions, such as payment processing, data analytics, customer support, and email communication. These service providers are contractually obligated to protect your information.
• Business Transfers: If Snowgoose is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Retention

We will retain your personal information for as long as necessary to provide you with the Service, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. Even after you cancel your account, we may retain certain information for these purposes.

6. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information.
• Objection: Object to the processing of your personal information in certain circumstances.
• Restriction: Request that we restrict the processing of your personal information.
• Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at support@snowgoose.app. We may require you to verify your identity before responding to your requests.

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

8. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Links to Other Websites

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these other websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or through other reasonable means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.